Our Approach to Privacy


Our goal is to maintain your trust and confidence when handling personal information about you.

Security of Personal Information

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

Unfortunately, however, while we strive to protect your personal information, not everything is under our control and no data transmission over the internet can be guaranteed to be 100% secure. You must keep your password and other website registration information you hold secret. You should also control access to your SMS/email communications at all times.

Online Privacy and Cookies Policy

This Online Privacy and Cookies Policy describes how we may collect, use and share information you provide when you visit this website and receive our SMS/email communications.  If you are a cardholder, it is supplemental to any information that has been provided to you in connection with the card, which will explain in more detail which Citi entities control and are responsible for the handling of your information.

1. What Information Do We Collect? [Add Link]

2. How Do We Use the Information We Collect? [Add Link]

3. Can You Control Your Information That’s Collected and Used Online? [Add Link]

 1.            What Information Do We Collect?

When you visit our site, we automatically collect the IP address of the device you use to connect to the Internet. In addition, we gather information such as what browser and which version of it you're using, the type of operating system you have and  your internet service provider. If you access this website via your mobile device, we may also collect information about your mobile provider and your mobile device. This information allows us to recognize when your device accesses our website and helps us provide an online experience that matches your device.

We may use cookies or other tracking technologies to do this. In some cases, we may not be able to provide the services unless the cookie or other technology is installed.

In addition to the information described above , we may also gather or process personal information that you provide to us such as your user name, password, address, global location, card number, security code, postcode, email or telephone PIN.  In the course of using this website, you may provide us with other personal information to the extent you wish to do so or that we may request from you to allow us to provide you with further information. For example, where offered in your country, you may choose to provide us with your mobile number or email address in order to receive alerts relating to your reserved balance. Registration on ClientZone website is required in order to use your card. Registration on the One Platform website is not obligatory and you can still use your card without such registration (although you may not be able to receive all the services offered by us).



When you browse our site, Citi uses cookies to collect information and store your online preferences.

Cookies are electronic browser files containing small amounts of information which are set on your device when you visit a website. Cookies are useful because they allow a website to recognize a user’s device.  Some of these cookies will be encrypted.

Most of the cookies used on the website are essential in order to enable you to access the website securely. This website uses temporary “session” cookies which are only active on your device for the duration of your usage of our website. These cookies may allow, for example, your device’s web browser to remember which pages on our website you have visited.

If you decide to tick the 'Remember my preferences'  box when logging in to our website, cookies may be placed on your device which remain on your device after you have finished using our website. These cookies may remain on your device until such time as you decide to delete them via your browser settings in accordance with Section 4 of this Online Privacy and Cookies Policy.  The details stored on these cookies may include your user name, language or the region you are in.  A cookie will also be set to record whether you have acknowledged our notice regarding the use of cookies, so that the notice won’t be displayed to you again unnecessarily.

It’s important to note that most of the cookies we use do not capture any information that can personally identify you and they cannot track your browsing activity on any other websites. Most of the cookies we use on the website are essential in order to enable you to access the website securely.

You can find more information about cookies, including how to see what cookies have been set and how to manage and delete them, by looking at Section 4 of this Online Privacy and Cookies Policy, or by visiting the all about cookies website.


3.             How Do We Use the Information We Collect?


Citi uses the information we collect about and from you to manage our business and to offer a high quality, personalized online experience on our site.


The information we collect allows us to:

·    Verify your identity when you access the  services on this website;

·    Communicate with you (including via email or SMS where such contact details have been provided);

·    Investigate any complaints about the use of this website;

·    Maintain security and confidentiality of data on this website; and

·    Provide services via this website.

We may also use the information we collect to administer and manage our business and meet legal, regulatory and compliance requirements (such as anti money laundering, regulatory reporting requirements and record maintenance).  This may include disclosing your information to regulators, government authorities and other official bodies to the extent permitted under applicable data protection laws.

We may disclose your personal information to other companies within the Citigroup Inc. group of companies and to its or their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws.  In some countries, you may have the right to request a list of those entities that may have access to your personal information. For this information, please email

Your personal information may be transferred to the recipients identified above for the above purposes which, given the international nature of our business, may be located in countries other than your own such as the US and India, including countries which may not have laws protecting the use of your personal information which are as strong as the laws in your country.  However, the security of your personal information is our priority and we maintain adequate safeguards (including the use of appropriate contracts) to protect it.

If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, we may transfer your personal information to a third party as part of that transaction (and will seek your consent where required by applicable law).

We will not rent, sell or otherwise provide your personal information to third parties for their marketing purposes or use your personal information for any other purpose as described herein without your prior consent.


4. Can You Control Your Information That’s Collected and Used Online?


You have the ability to control how your information is collected and used online.



If you wish to amend your choice of email or SMS alerts or stop receiving them at any time, you will need to amend your contact details through the website or contact Customer Services.


You can also control whether to accept cookies or not or remove existing cookies. If you decide to not accept cookies or remove existing cookies, some features and services on our site may not work properly.

If you would prefer, you can:

Please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Privacy Requests and Questions

To request a copy of the information we hold on you or if you have any other requests or questions about privacy or your rights (which may include, subject to applicable law,  the right to correct, suppress and sometimes object to or delete certain information), please contact us at

We may charge you a reasonable administration fee for providing you with a copy of such information, as permitted under applicable law. You can also access and/or change your personal information by logging onto the website

Please note that any personal information you provide to Citi will be retained by us in accordance with applicable law.

Notice of changes

From time to time, we may change this Online Privacy and Cookies Policy. The effective date of this policy, as stated below, indicates the last time this policy was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.  We will notify you if the changes are material and if required by applicable law, we will obtain your consent.

Effective Date

This policy was last modified on 2 September 2013. 

This website is managed by Citibank, N.A.

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